I had nothing to write about today -- or yesterday, for that matter -- until I went online to register my new membership in that most august health insurance entity Blue Shield. I found myself not in a dark wood but rather on a well-lit path with easy markers. I clicked here and traveled there and landed on my home page with the names of my three children below my own. I clicked on each child's name and was denied access. I was told to give my children's email addresses to the Great Oz so that said children could approve my access.
Apparently, the well-lit path led to a fortress.
What is this strange order? I thought and in lieu of giving out my children's emails to a Corporate Entity, I decided to call and speak to a Representative.
I made my way, again, through the labyrinth, this one accompanied by piano music and Hall and Oates. The Representative came on the line, and when I asked him why I had no access to my minor children's medical information, he told me they were obliged to protect everyone because of Hippo Laws. I know about the HIPPO laws, I told him, but I've never heard of asking for children's emails to get permission for their parents to access their medical records. This seemed to stump the Representative enough that he was exceptionally gracious when I asked him what to do, what to do about my Adult Child Who Doesn't Talk. I have appropriate conservator/guardianship papers, authorizing me to access all her information, I told The Representative. I really need to do that quickly as I have some work laid out by your august company to get Sophie's drugs pre-authorized since they are not on your formulary and your people need to know whether they are indeed medically necessary or just a little something that we're taking for the hell of it. (I actually didn't say that last part). The Representative said that he could help me out with that and then he sent over the internets an Important Form for me to fill out and then fax. I then asked him whether he could help me with the Pharmacy Task, and he said that he could not but that he could transfer me over to The Pharmacy Keeper. I clutched my key and went on hold. I stayed on hold, listened to the piano music and Hall and Oates, and then I was turned away, disconnected. Disconsolate.
I went to my email to download the Important Form that would Authorize My Representation of My Disabled Adult Daughter, and here's a screen shot of what The Representative sent me:
Help me, Rhonda.