February 1, 2014
Dear Customer Service,
I have made repeated attempts to get in touch with you
regarding my daughter, Sophie XXXX's Anthem Blue Cross membership, but I have been unable to get through to a
human for some time. I understand how busy you’ve been with changes because of
the Affordable Care Act, and I am taking this opportunity to inform you that
Sophie will no longer be a member as we have decided on a different and better
health plan for her and for our family.
Please cancel Sophie XXXX's membership. Her ID number
is XXXXXXXXX.
I will also take this time to let you know that our
affiliation with Anthem Blue Cross has never been anything but a frustrating nightmare, that you have caused great anguish and stress for our family over
the past decade and that we are beyond thrilled to be rid of you. I can only
hope that your company will learn to be as ethical as you are profitable, but I imagine these are high hopes, indeed, and I don’t pretend that a small customer like ourselves will make much difference
leaving your business.
Sincerely,
Elizabeth Aquino
Good riddance!
ReplyDeleteThe worst. As Jay-Z said, get that dirt off your shoulder.
ReplyDeleteHell yes! That boulder is tossed off your shoulders and now you'll be able to fly freer into that beautiful blue sky of yours.
ReplyDeleteHallelujah! Although it would be so much more satisfying to know that someone who worked there gave a damn. It's hard when your feedback falls on deaf ears (assuming it ever makes it to the ears at all).
ReplyDeleteToss that cross into the fire!
ReplyDeleteWell done! You could have a nice little side business writing letters such as this for other people. It's a rare skill. I loved the "ethical as you are profitable" part.
ReplyDeleteAnd also, mustnt it be demoralising to work there too and know what a rubbish bad job you are devoting your life to? Some things are just bad through and through.
ReplyDeleteMust feel good!!
ReplyDeletecongratulations! They may not pay attention, but we still need to say our piece.
ReplyDeleteClapping. Hard. Loud.
ReplyDeleteBURN BABY BURN!
ReplyDeleteI find American health care and American health care insurance quite sickening. I looked up Anthem Blue Cross and the company of which it is a subsidiary, Wellpoint. 2.66 billion fucking dollars in net income in 2012. It's so nice to see that raping and pillaging hasn't gone out of style.
ReplyDeleteGreatest letter ever.
ReplyDeleteBWAHAHAHA!
ReplyDelete