Monday, February 3, 2014

The Anthem Bonfire Party



February 1, 2014

Dear Customer Service,

I have made repeated attempts to get in touch with you regarding my daughter, Sophie XXXX's  Anthem Blue Cross membership, but I have been unable to get through to a human for some time. I understand how busy you’ve been with changes because of the Affordable Care Act, and I am taking this opportunity to inform you that Sophie will no longer be a member as we have decided on a different and better health plan for her and for our family.

Please cancel Sophie XXXX's membership. Her ID number is XXXXXXXXX.

I will also take this time to let you know that our affiliation with Anthem Blue Cross has never been anything but a frustrating nightmare, that you have caused great anguish and stress for our family over the past decade and that we are beyond thrilled to be rid of you. I can only hope that your company will learn to be as ethical as you are profitable, but I imagine these are high hopes, indeed, and I don’t pretend that a small customer like ourselves will make much difference leaving your business.


Sincerely,



Elizabeth Aquino

14 comments:

  1. The worst. As Jay-Z said, get that dirt off your shoulder.

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  2. Hell yes! That boulder is tossed off your shoulders and now you'll be able to fly freer into that beautiful blue sky of yours.

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  3. Hallelujah! Although it would be so much more satisfying to know that someone who worked there gave a damn. It's hard when your feedback falls on deaf ears (assuming it ever makes it to the ears at all).

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  4. Toss that cross into the fire!

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  5. Well done! You could have a nice little side business writing letters such as this for other people. It's a rare skill. I loved the "ethical as you are profitable" part.

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  6. And also, mustnt it be demoralising to work there too and know what a rubbish bad job you are devoting your life to? Some things are just bad through and through.

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  7. congratulations! They may not pay attention, but we still need to say our piece.

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  8. Clapping. Hard. Loud.

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  9. I find American health care and American health care insurance quite sickening. I looked up Anthem Blue Cross and the company of which it is a subsidiary, Wellpoint. 2.66 billion fucking dollars in net income in 2012. It's so nice to see that raping and pillaging hasn't gone out of style.

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