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| Old Lady Sophie |
Sophie's estimable private health insurance company, Blue Shield of California, has been sending out a number of "helpful" missives in the last month. Today we received a notice that as a PPO member, having a PCP means you have a doctor you can turn to for healthcare advice -- whether it's preventive care, treating common illnesses and injuries, or help determining if you need more specialized care. The letter then politely continues to explain why Sophie received the letter and what else she might find enclosed: a list of members covered under your plan and each member's PCP match. Your PCP match was based on factors such as where you live, your age and your primary language. I scanned the rest of the page's verbiage that I've read quite literally hundreds of times, partly to stave off what generally ends in some nightmarish proposal for rate increases or claim denials, and partly because there's always some fodder in them for the old blog. I was pleasantly surprised to see that this time, Blue Shield of California had indeed made a match for Sophie and the match had a telephone number with an area code quite close to mine. Sophie needs a general internist, so I considered it serendipitous. I have an open heart and the hopes of flocks of birds.
Reader, I looked him up.
This doctor's specialty was GERIATRICS. In fact, he is a prominent geriatrician who has been in practice for over 45 years. I am now wondering what sort of algorithm was used to make this match. The tiny little mother mind™ is thinking all sorts of funny and probably to some of you, sad things, but mostly she's shaking the damn head that holds her that she fell for this gesture of humanity from an American health insurance company. The last line of the missive was this: We hope that you take advantage of the opportunity to build a lasting relationship with your PCP.
Yours in good health.
Bless their hearts.
