February 1, 2014
Dear Customer Service,
I have made repeated attempts to get in touch with you regarding my daughter, Sophie XXXX's Anthem Blue Cross membership, but I have been unable to get through to a human for some time. I understand how busy you’ve been with changes because of the Affordable Care Act, and I am taking this opportunity to inform you that Sophie will no longer be a member as we have decided on a different and better health plan for her and for our family.
Please cancel Sophie XXXX's membership. Her ID number is XXXXXXXXX.
I will also take this time to let you know that our affiliation with Anthem Blue Cross has never been anything but a frustrating nightmare, that you have caused great anguish and stress for our family over the past decade and that we are beyond thrilled to be rid of you. I can only hope that your company will learn to be as ethical as you are profitable, but I imagine these are high hopes, indeed, and I don’t pretend that a small customer like ourselves will make much difference leaving your business.